Returns & Exchanges

At PONT-DES-ARTS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original condition. Our commitment is to ensure your wardrobe reflects the timeless elegance and quality you deserve.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our atelier receives and inspects your return, we will process your refund or ship your exchange item within 5 to 7 business days.