Frequently Asked Questions
Discover everything you need to know about shopping with PONT-DES-ARTS.
Where does PONT-DES-ARTS ship from?
All our orders are curated and shipped directly from our design studio in Paris, France, ensuring the highest standards of quality control.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Yes, PONT-DES-ARTS is committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with certified fair-trade manufacturers.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I find my perfect size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit.